It happens almost on a weekly basis. We get a call from a long time customer, and when we check their order history, it doesn't match with their computer records. How is that possible? Invariably, it turns out that they were duped into believing they were making their online purchase on our website, aquasanacanada.com, when in fact the site they were on was a bogus site claiming to be Aquasana Canada. Unfortunately, a less scrupulous retailer would pay Google to have a "Sponsored Result" with a name "Aquasana Canada" prominently displayed on the very top of the page. Every time you search for terms like "Aquasana Canada", or "Aquasana water filters", their site pops up in the "Sponsored Results" box (yellow background, always at the very top of the page). This is why it's crucial that, if you use a search engine like Google to find us, you make sure that the search result you select says AquasanaCanada.com. Better yet, simply type aquasanacanada.com in the address box of your browser and press 'Enter'. That way, you will go directly to our website, bypassing Google completely. Bookmark the site, and use your bookmark (Internet Explorer calls is a "Favorite") to safely reach our website when you're ready to make your next purchase.
Remember, we need to remain your exclusive replacement filter supplier for your Limited Lifetime Warranty to stay valid.

Enjoy you shopping!