Every once in a while, we get a phone call from a long time customer and when we check their orders history, it turns out that it doesn't match their own computer records. How is that possible? If you use a search engine like Google, for instance, every time you search for terms like "Aquasana Canada", or "Aquasana water filters", a number of results are returned. Some of the sites may advertize as "Aquasana Canada", which contains a product name and a trademark, while not necessarily being AquasanaCanada.com.
If you wish to continue buying your replacement cartridges from us and continue to receive our service, you must make sure that the search result you select says AquasanaCanada.com. Better yet, simply type aquasanacanada.com in the address box of your browser and press 'Enter'. That way, you will go directly to our website, bypassing Google completely. Bookmark the site, and use your bookmark (Internet Explorer calls is a "Favorite") to safely reach our website when you're ready to make your next purchase.

Enjoy you shopping!